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Help, I have a question and I need an answer

The Help Center on the Raw Shorts website is designed to provide a quick and easy self-service support option.

You can search our knowledge base and community for a solution, or ask community members directly. If you can't find an answer, you can submit a request to an agent. 

11 Comments

  • Avatar
    Video Superstar

    Estimados todos, les comento que la herramienta de text to speech , no funciona, por lo mismo se compró esta herramienta y no la puedo utilzar, deseo su apoyo, es urgente estoy haciendo videos corporativos

  • Avatar
    Video Superstar

    Estimados todos, les comento que la herramienta de speech text, no funciona, por lo mismo se compró esta herramienta y no la puedo utilizar, deseo su apoyo, es urgente.

  • Avatar
    FERNANDO MEDINA

    Hola, porque me aparece el error #2032 cuando quiero editar un video?

     

  • Avatar
    Julia Fountain

    I'd love to try making a promo video, but every time I try to edit, it brings me to a new page which says "error 2032" >.<   very frustrating

  • Avatar
    Carlos Santos

    I have a "Premium" subscription, but the exported file is showing the "rawshort" image (bottom right section of the screen).

     

    How can I remove this?

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    Video Superstar

    If I make a video for another business can I sell it to them with the third party subscription account?

     

    Thanks,

    Joe 

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    Pino Coletti

    I bought the 3 export package. As you can see from my Export History I downloaded only 2 premium paid presentations. The third was free because I was doing a test and I kept your logo intro and outro.
    Now I have to download the Authentico ENG video, why do you tell me that I have no credits?
    I still have one credit. What happens ? It is a scam ?
    Please let me know urgently.
    Thanks
    Pino

  • Avatar
    Arnaldo Stafa

    why is it every time i download the video it removes my logo? its such a pain. 

     

    Arnaldo 

  • Avatar
    Chavez Jeremias

    yo sigo queriendo cancelar mi suscripcion , y no me resuelven

     

  • Avatar
    Sebastiano Federighi

    Dear community, 

    I created a video on Rawshorts and everything went fine.

    However, when I decided to export it by uploading on Youtube (free account), a processing of the video started and never ended.

     

    I believe that the problem is coming from Rawshorts itself at the technical level.

    Could you let me know if one of you faced the same problem? If you did, could you explain to me how you fixed it?

    I am looking forward to hearing from you.

  • Avatar
    Lidia Orellana

    Please a need a fast answer.

    I´m doing a video for my homework but I can´t export with free account because it say that I'm using some premium graphic but all the graphic that I put are free.....

    pleaseeeee a neeeeed a solusion

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